Time and again I will call my parents in western North Carolina and the phone line will not be working. It will give me a busy signal. I will send them an email only to find out that their Internet is down. Frontier Communications came into Robbinsville, Andrews, Murphy, Bryson City, Hayesville and other parts of western North Carolina several years ago. Unfortunately, it seems to be the case that Frontier Internet and home phone is down quite a bit. If your Frontier internet or home phone is down please comment below with the time, date and location so we can track just how bad the service is.
What is the Frontier Customer Service 1-800 Number
Remember there is a Frontier Airlines and a Frontier Communications. You will want to use the customer service number of 1 (877) 462-8188 for Frontier Communications. Another number I found is 1-800-921-8101. I would say use the Help Center on their website but you are probably access this from your phone or another computer at a friend’s or family member’s house so that may not do you much good.
The Contact Us page on the Frontier website forces users to ask four different questions which are:
- Your Account Type
- Your Service
- Your Produce
- What Do You Need Help With?
Unlike other Internet, home phone and TV/cable providers, it looks like the Frontier Contact Us Page is rather easy to navigate. I have not gone through the steps but I can tell you from experience that the Time Warner Cable website is like pulling teeth to simply contact someone.
Is Frontier Better Than Time Warner Cable or Comcast?
In terms of home phone and Internet I would say absolutely not. As mentioned earlier, when trying to contact someone in western North Carolina I find that about 25% of the time the home phone lines are down. Combine this with the fact that my parents live in a dead zone in terms of cell phone coverage and it can be a complete disaster.
Unfortunately, those that live in Graham, Cherokee, Macon, Clay and Swain counties do not have much choice when it comes to home phone, cable TV and Internet. In fact, I think Frontier Communications is the only option at this point in 2015. Please comment below if you know of any alternatives.
Where are the Most Outages for Frontier?
I did not realize this but Frontier has a very large presence nationwide. Below is a map of the outages on Saturday, January 10th, 2014.
This map was taken from the awesome website Down Detector.
Notice a lot of coverage is down in Connecticut (where their headquarters are located), Maryland, West Virginia, New York, Ohio, Indiana, Illinois, Iowa and Oregon and Washington. Remember that these maps are generated based on reported outages meaning that more highly populated areas are going to look more yellow simply because more people are calling in the outages.
Once again, if you have an outage or your Frontier internet, cable TV or home phone is down please feel comment below with the time, date and your location. This will help others determine if it is Frontier or their TV cable box or home page.