UPDATE: We have learned this error is a bug in the latest release of the Instagram app. It does not have to do with Internet or LTE speed connection. Hopefully, in the next several days, Instagram will fix this bug and there won’t be an issue for users. In the meantime, you are going to have to deal with the error message. Comment below if you are still getting the message and the date and time in which you are seeing it.
Over the last several days, a number of people have contacted us about the “sorry there was a problem with your request” error on Instagram. They have asked if they have an issue if their account or if Instagram is down. This error tends to occur most when you have a weak wifi Internet connection or your have gone out of LTE or 4G service. If you are trying to update your Instagram in a dead zone as far as coverage, you will likely see this error.
When you see this error, you may want to try and reconnect to your wifi or wait until you are in an area in which there is stronger cell phone coverage. If you have been traveling to remote parts of the United States or extremely small towns, it may be the case that you can’t upload a picture or comment on a post because the connection is so poor.
If you continue to see this error message on Instagram you may need to log out and log back in. This has seemed to help some users.
Once you get this working again, you will likely want to see a private Instagram. There are a few work arounds that could help you creep on that ex boyfriend or ex girlfriend.
Ive just tried to login using my app but it didn’t work … still appearing the same message , though i can open my account through the website ….
Same😭😭😭😭😭😭
Same thing
same here…
SAME FCKN THING BRUH😡😡😡😡 bring on instagram on web browser is agg its so damn slow. Can instagram fix this shit plz!!!!!!
you have to connect your fb in order to sign back in to your instagram account .
This kills someone fix this now, for an antisocial person I feel so bored all the time
My Instagram doing the same thing it been doing that since 2 weeks now i only can log on into someone else phone but not mine🤦🏾♀️
I need my account fixed now
Feb 18-2018 I went as far as opened a ticket because mine was stuck on a verify your account loop along with the “Sorry, there’s a problem” error. I was not informed of a bug and was in fact just told they had no solution & to refer to the help page. I of course went through the help page before opening the ticket….
epic fail
Same 😡🤬
I kept trying , and I have connection. I deleted the apps and downloaded it agian , and it keeps saying “there is a problem with your request” . No one else is on my acc.. pls fix this bug soon! I got in the acc on my iPad , but I keep trying to get in with my phone! Pls fix it soon or help!!$
Mines doing the exact same thing with boh accounts of mine.
Same here it’s been going on for almost 2 months
the same happened with me
Same here, it’s been happening since June! And it’s only the app T~T
Same here
I’m having the same problem 😩
Still haven’t fixed it for me I’ve had it for a month or two.
Sane
How did you fix it?
I have same problem but it didn’t open on my phone, iPad , also on my laptop every where i tried it keep me showing the mssg that “there was a problem with your request
This is what it’s doing to me currently did you ever figure out how to fix it?
Still can’t login. The same statement is coming up
Mine still isn’t working and it’s August 7th 😤😤😤 it’s really getting on my nerves and I can’t create another account either!!!!
Getting this error too
september 4th and i still can’t get into my account. it’s been happening since november last year
Samee
Same with me, i wanna make another account and its not letting me and im gettin really tired of it, so please fix this, cause i love this app so much
Dealing with the same problem; logged out of my only account and can’t log back in.
I can’t log on my phone but it lets me log on my sisters phone and on the internet…I am pissed about this and don’t know wtf is going on I deleted it and downloaded it again,reset my settings,and it still doesnt want to work
Same pile off sh*t can’t log on takes the piss
I cant login my account
It logged me out and once I tried to log in agai, it showed me that message
Same this happened to me two days ago… I tried everything to get it back but it won’t let me. I really hope this gets fixed immediately!!
Same, tried to log into all three of my account, each one threw out the ‘Sorry, something went wrong with your request’ message. Please fix this!!
This just recently happened to me I hope it doesn’t stay too long 😢😭
It happinging to me rn 😭
I had the same problem and it just happened today
i had logged out then it said that and a couple of days ago it did that and it let me log back in buhh this time it didn’t oct.21
Mines just happen today and its pissing me off to the max
Mine is doing the same thing?? It won’t let me log back into my account and I’ve changed my password three times
Same it’s annoying as f*ck
I have not been able to log into my accounts since the beginning of summer, ridiculous
I also face the same problem bro, the solution is ” reset your phone and sign up with a new gmail account, then reinstall instagram app and you will be able to login to your account back” the problem occured because instagram has blocked your ip address .
This stuff is getting really aggravating like omgg.. this new update stupid like lorddd.
Does it delete your account
I had this problem a while back and now it’s back with a new phone. 5/21/17
It is may 29th, 2017. My name is Adriana and im still getting this problem
sameeeeeeeeeeee
Me too why is this happening?
My internet connection is fine, but every time I try to login to instagram it always says “sorry, there was a problem with your request” it’s super annoying
fr tho i got logged out & tried to log back in & got that message . going off google to get on instagram is so annoying its slow & you cant even check yout dms 🤔i been off instagram for three weeks now because of that message keep popping up my connection is GOOD fix this problem TODAY !
Mine has been going on for 4 months and it’s december and i still can’t log in
How do u fix it i can’t log in plz help me??
Same :((
They want to kill us i think ,with this fuckin error 😐
same.. and it’s been like this for over a week now I can not log into any of my pages. I have 2 of them😭. My other one was deleted but why is my other ones unable to be accessed????? FIX THIS PLEASEEEEE
Yeah I been off my F****** INSTAGRAM FOR ALMOST 1 month ! This is ridiculous I did everything and nothing works !!! INSTAGRAM GET YALL SHIT TOGETHER AND FIX THIS WTF
I’m going to kill myself if this doesn’t start working soon
June 5 2017 I’ve been getting this message when I try to login for months now
Same
Same
Still same issue … very frustrating 😭
won’t load keeps on saying same thing even tho i have perfect connection
I Posted a video on how to get back in your account! Hope this helps!
https://www.youtube.com/watch?v=9Mc6SZepuO0
Same
Same here
me toooooo
Same here man I got my account terminated FOR NO FUCKING REASON and I was pissed then I just made a new one on my internet browser because the app won’t work… I had that account for 2 years 😡😡😡
Same dude. But mines worse. It said they disabled my account and i did absolutely nothing wrong. I can’t even make a new account. I emailed saying they made a mistake on disabling my account because i did follow the guidlines. They havent rellied back and its been like 4 days! This account meant so much to me!!
Sameee. I can’t even log into any other accounts, I just been spamming them about it, it’s getting really irritating at this point cause there’s no other way to contact these fools.
its june 2017 and my instagram is still doing this please can anyone help😭
Same here😩
same
Sammme she shit aggy af
Bruh thisnis pissing me off, its been displaying the same ‘problem with your request’ message on my account for T W O M O N T H S, i can log into my other account but not my main (the one with the error)
this error means that instagram server has banned your phone android id so you cant login with your phone (not your acount)
there is 2 ways to solve this problem
1. for rooted device : download “android id changer” app and change you id!
2. for none rooted devices the only way is factory data reset
i hope this was helpfull
There is same problem for me yet!
Same yrr…help me smone..plzz..its to urgent..to log in…plzz..I don’t HV sprare phone too…plzz…fix it..urgently..as fast as u can..plzz
😢😢instagram..humble request to uh
Same
Same
I absolutely hate this bug problem now, this shit happened to me just yesterday. All I wanted to do was switch accounts and that didn’t even work. I’m just wondering what bug fixes and improvements they are really doing?
Same here with me
Same 😭
Im on my main acc, but want to go on to my backup and still cant get on
Same
Same
Me too , when I can I start loving back in
Does ur one work now I’m
Having same problem for the past days and when I try make a new one it say sign up blocked
It still saying sorry there was a problem with your request I need that fix
Same ☹️
I TRIED EVERYTHING FROM LOGGIN OUT AND BACK IN, FORCE CLOSING MY PHONE, UPDATING MY INSTAGRAM APP, AND RELOADING MY WIFI!!!… BUT I STILL CAN NOT LOG INTO MY ACCOUNT FROM THE APP!!!!…. ONLY FROM A FREAKING WEB BROWSER WHICH SUCKS BECAUSE I AM A RECORDING ARTIST AND I USE MY IG ACCOUNT TO MAKE MONEY AND BUILD MY BRAND. THIS IS NOT FAIR PLEASE FIX THIS ISSUE BECAUSE THIS PROBLEM IS STOPPING MY MONEY.
factory reset your phone
Same here
When I try to login it’s says “sorry there was a problem with your request” but when I was logged in my comments wouldn’t upload but I can be on instagram online 🙄
Yeah I’m pretty sure I’m gonna have to factory reset my phone so I can use it.
They need to fix this ASAP!
I deleted Instagram then got it back now I can’t log into anything!!!!😭😭
I deleted Instagram and tried to log back in and it didn’t let me
SAME OMG
I have a Nook tablet that I just bought today so I thought it was just because of my tablet but now I see other people are having the same problem as me. I tried to do the “forgot password” thing but when I cooked to sign in through my Google account, it still had the error message. If anyone finds out how to log in with this problem, please contact me.
wmlyn2003@gmai.com
Gmail* :’)
Same with me..im so disappointed and angry
U have to login with ur Facebook and it will work for sure 100%
Me too the insta app doesn’t work on my phone but it do on some other peoples phone but u can login through the internet that’s crazy.
Exact same thing is happening to me
Bro same and I’m getting fucking pissed and it keeps doing the same thing and if they don’t fix it… 😡😡😡🔥
October 22, 2017 at 1:40 am
Same
same😭😭😭
ITS HAPPENING TO ME TOO 😭😭😭
I still see this message right now ! Please fix
I say if your are still having this problem leave it for a couple of weeks!!!
Same is there a way to fix it
I’ve been trying over the last 2 weeks n still not working . I’ve tried deleting it multiple times and still the same results.
I’ve been logged out for almost two weeks😒 please fix this problem I am not making another account.
Same here it’s novmber 18 and it’s been happening for 5 weeks now
INSTAGRAM NEED TO FIX THIS SH!!!!!
Same
December 16, 2017 at 4:17pm
Ive Tried To Log In Usin The App But I Wouldnt Let Me It Keeps Sayin “sorry there was a problem with your request” & I dont Kno what To do.
I cant log in to my instagram it says sorry their was a problem with your request! Is getting me pissed can anyone help me please! Its been like this for two weeks!! Dec24
This is no problem compared to how they deactivated my main account for violating the community guidelines…
Same
Same like come on
Same mine started happing like 4 days ago @11
February 27th 5:28pm its so annoying and it won’t let me walk in
It’s like not letting me login it’s just saying a request went wrong Omgg this is my favorite app 😯😯
Me too… Instagram needs to fix this quickly. I never even realised how much time I spend on Insta so now I’m just constantly bored. 😭😭
This is happening to me as well, I keep getting this message whether I try to log in on my phone or the computer and all the tricks I’ve read are not working. I was on my personal instagram yesterday, logged off to check out my business account and was unable to log back into my personal instagram since then
Well I have been going through this for more than 24 hours and I CANNOT open my instagram through the website…
I have not been able to get onto my Instagram for about 5 days now it’s keeps saying sorry we cannot make that request right now but I can log into my account on my old phone or internet browser
I have been having this problem for a little over a week now and it’s so aggravating!!!! I have done everything from deleting the app changing my password deactivating my account but nothing works it wont let me use the app!! Instagram plz notice and fix this!!!!
Same
HAPPENING TO ME TOO
same🙄
Been happening to me and my boyfriend as well as my brother over the past week! Every time we try to log in we get that message.
Uh I cant log in to all my accounts from all my phones it always shows up that message and when I try to log in using my sister phone I can, I can use website too but cant use DM so pls help.
My friend said that it happened to her and the only way to fix it is to reset the phone but for real it happens to all my phone this is crazY I need help 🆘
Reset mtlb??factoryreset??format??
I’ve changed my password. Updated my phone. Re-installed Instagram. It isnt working my friend (who has no Wi-Fi at home) is able to log into my account but I can’t even though I have Wi-Fi.
I’m Having Problems With Instagram To😩😩😩😩
i’ve deleted insta.
changes my password.
emailed instagram help services.
verified that i’m the owner of the account
gotten log in links
NOTHING WORKS
Same so I temporarily disabled it for a day and a Half and I still get that message when I try to log in
Been happening to me for almost two weeks!
Same
Its the 10th may and i have 2 accounts one main and one backup and I can’t seem to Get onto any
I’ve tried everything and nothing’s working hopefully Instagram fixes this problem
Started back acting up y’all need to do something about this!
I just had this problem today and I am super mad. My friends can log in thru their phones but i can’t thru mine. I can thru my laptop but not thru my phone
Also happned to me yesterday i.cannot login whenever i try it says there is a problem with your request now water to do anybody pleAse tell
Are they gonna fix this stupid bug??????? I can’t log in to my account but it works when i try it on my friends phone… WTF
SAME
omgggg this has been happening to me for a week and its driving me crazy! please fix this stupid bug already.
It happens with me too, i cant login my account, been like this almost a month, i log in with my wife phone can, but with my phone it can’t Being strees with instagram nowdays.!
I can’t sign in on my instagram App…please fix it
Same heregot the same trouble for logging im because there’s an error with my request
same here… nothing seems to work.
what I also recognised beforehand was:
when I switched on wifi (using mobile data beforehand) and still being in the instagram app, it wouldn’t refresh/reload data… I had to quit the app completely in order to reload a page e.g…
some days after that I also got this error message and I’m not able to log into my account anymore (on mobile devices)
It’s sucks me m able to use the main Instagram app but unable to use Instagram linked apps same issue they all are showing the same text 👉(sorry there is a problem with your request) oh gosh if I wants to login my Instagram user name and password what’s the problem Instagram am not able to do so from any device I think it’s the problem with my account.Help me if u ppl have any solution
I KNOW!! It doesn’t seem to be working for me at all and I’ve done everything possible to fix it. Ugh. 😑
This is so annoying two days ago they deleted my main account and now Instagram isn’t allowing me to login into my other page. Hurry up and fix this.
The error should be same plz help in chrome theye can run but in insta aap theye gave the error plz help this problem
Having Trouble To With Instagram
Still got the problem
Same here
Same here
I reinstalled the insta app more than 8 times.
I reset my phone more than 5 times.
Changed my password.
Sent over 30 emails and texts to help log in back to my account
Disabled my accounts and enabled them back
I even created a fake facebook so I could try and log in
NOTHING WORKS
NOTHING WORKED
^ sameeeee
I get this message in five days ,i need my Instagram back some People told me that my Instagram is banned but i can’t log in …i never create fake accounts i have MJ fanpage and art account People REPORT me yes,haters …but i wish to get my IG page back to log in normal with username ,password soon ….it makes me depressive and sad
Ok so , I just gotten my instagram back…..But every time I try to login on the app it says “ sorry , there was a problem with your request ” but I can still login on instagram on the web…someone help 🙄🙄🙄🙄
I’ve been trying to get on both of my Instagram accounts since 5-11-17 and can’t get on still and it’s 5-15-17… I can only get on through the website and I’m very upset 😭😭
Still the problem
Same hereeee, hopefully insta’s gonna fix it!
Have any sollution??
Same here. Same message its almost been a week. I think there is a bug. I contacted Instagram still no response they just asked for my identification. I can’t log in through external apps for my instagram. 🙁
Its been almost 1 week since i cant log in to my insta account. I keep get the message “Sorry there was a problem with your request”. I deactivated my account and when i went on my phone to re-active it, i got back into my account but then after a few hours i got logged out and now i still get the same fuckin message. What shall I do????????
I have this error / bug for about more than a half year!! Fix your things Instagram before adding new features like stories.. Make everything okay without bugs before adding new things!!!
Exactly! Same for me 😡
Same here! It sucks because that’s my way to get money as my main business marketing channel is through instagram and now i cannot login to my instagram. I can login with my personal account but not with my business account! Instagram pls just fix this thing
Out of the blue my account iamrexkless got logged out of the app from a email I got saying my account had suspicious activity so you guys changed my password I changed it back but then a error piped up stating that there was a error with my request seems to happen with every single phone I try to use on the app to log in the only way I can log in is by using safari can I please get some help to get back into my account on the app Still happening today on may 17 2017 been… Read more »
Mine just started doing this last night I can only log into one not all of my instas and I’m pissed
Can one of you geeks figure it out please. Come on nerds, hurry up and do something.
If I was a nerd I would help everyone. Hurry the fuk up guys
Mines is doing the same it doesn’t let anybody log jnto there instagram
this started happening to me about five hours ago. literally nothing works, i went through youtube tutorials, i deactivated my account, deleted and re installed the app, re started my phone so many times and guess what?! NOTHING WORKED ive contacted instagram non stop. insta has become the only way for me to keep contact with some of the most closest people in my life (they have no other form of social media or number) and its honestly so frustrating. i see people have had this problem for months and thats crazy!! instagram needs to fix this shit instead of… Read more »
I am unable to login through the app either- I get the “sorry there was a problem with your request” message. I’ve reset my password, deleted and reinstalled the app, wiped my phone clean and started from scratch and even had an account recovery help by insta support. I still can’t login through the app. I can through a web browser, but am missing a lot of functionality I need for my business page. This all started when I logged out to change the password, because I couldn’t remember it. I will never log out again!
This is happening to me right now, literally 2 weeks after I was hired to run 3 social media accounts for a business. I can access my personal account now, thank god. You have to log in to your Instagram on someone else’s phone and then link it to your Facebook. Delete the app on your iPhone, re-install it, and sign in via Facebook. It worked for me, after I tried literally everything else. But I’m still locked out of all the business accounts, which is affecting my livelihood. How is it possible that Instagram has done nothing to correct… Read more »
Seriously guys, try this. It worked on my iPhone 6! I still can’t access any of my linked accounts, but I can access my personal one through Facebook.
This has been happening for the past three weeks i havent been able to log into instagram. Ive deactivated my account, installed and reinstalled, reset my phone and even tried to make a new account. Nothings worked.
Wow I can’t believe I’m not the only one having this problem. Its horrible I have a main account and a back up and when I try to log in it keeps says that.
I can log in Instagram in web browser and Instagram application ios normally but i can’t signin with other applications and it’s said signin error and there’s a problem with your request! Can this be fix?
i am facing the same problem of not get logged in the app but can view my account on web.
I am having the same issue as of May 20, 2017! This is a huge problem as I cannot access any of my accounts! Please fix this soon, best of luck!
same problem
Its May 20 started May 14
…..
Yeah I have been like this for probably a week now and I have no idea why? The “sorry there was and errorwith your request”, I have contacted instagram so many times and nothing please fix this problem instagram! I love this app and its been helping me with spreading my art, and now that I cant do that hurts me. Please fix this problem as soon as possible.
I’ve been having the same issue. I know it’s annoying as hell, but you can get a chrome extension to change the desktop view of insta into the app view on you desktop. It will work just like the app. But that still doesn’t fix the problem and I am starting to lose hope that insta will ever fix this. It seems like they don’t even care about their users.
21/05/17
Can access my accounts on PC and on BlueStacks PC app. Can’t access on iPad
i’ve been trying to do this since friday and it really sucks. i can log on in chrome but not on the app
Plz help me am lacking the same problem
Been like this for a month now for me 💤 any ideas on how to fix?
Everyday I try to login I get the same message I do not know what I have to do. why why why 😢 please please please I beg you fix it