Why Did My Red Heart Disappear on Snapchat?

UPDATE: Does your red heart seem to disappear only on Wednesdays? We have noticed that many Snapchat users contact us asking why their red heart disappeared on Wednesdays. Obviously, if this is the case, Snapchat has an issue to fix. Does anyone know why Wednesday’s would be the days in which the red heart disappears? Does it reappear on Thursdays?

On Thursday, September 24th, 2015 some Snapchat users have stated their red heart disappeared. Not only did the red heart disappear but there is no yellow or gold heart either. Are you finding that your red heart is now gone? Did it come back after a few hours?


We would love to know if you are having any issues with your Snapchat red heart or any of the best friend emojis. Remember that you can change them now, but most Snapchat users don’t even know how to do that.


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Hannah Magee
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Hannah Magee

Put the hearts back up on snapchat! Snapchat is just getting worse and wore !!!!

Ughhh
Guest
Ughhh

Snapchat honestly sucks more and more every update for me. Now 4 and 4s users arent allowed filters or anything… Awesome congrats on a shit app!

Bill
Guest
Bill

I’m beyond pissed that my ❤️ is gone

Cassie
Guest
Cassie

Same

Chris
Guest
Chris

My heart disappeared too! Glad to know that it;s a glitch~

Lacie
Guest
Lacie

I want my f*cking heart back!

Lacie
Guest
Lacie

I want my heart back! I worked for that

Wendy Norris
Guest
Wendy Norris

okay I really thought I was the only one that this happened to because i have been snapping my girlfriends for a straight 3 weeks and we had a red heart next to each others name. where have the heart emojis gone? we need them back!

Unknown
Guest
Unknown

Maybe when you start to snap others it leaves but don’t let it get in your head I know how your feeling right now like “oh that means she’s snapping others more than me” no it’s just One little reply to anyone for one day you can text a lot it will switch so quick

Kaitlin
Guest
Kaitlin

So my boyfriend and I have been snapping for 45 days now and he didn’t snap chat me back until 12 today but it still moved to the 45 day mark but now our red heart is gone??? So our heart is gone but our streak is still going, and we don’t have any other heart, just a blushy smiley face, what does this mean???

haley
Guest
haley

Same happened to me but the streak is gone the only thing I have is the 2 little hearts

Rob
Guest
Rob

How many couples do you think might be arguing over this? I know what you’re thinking, regarding trust issues, but still.. Simply annoying..

Arlene
Guest
Arlene

I know it’s really stupid for all of us to be having arguments over a simple emoji next to someone’s name on our friends list, but honestly it really does mess with relationships. Like I work really hard to keep all 14 of my streaks while making sure that no one passes up my boyfriend as number one, so when our red heart disappeared (it was about to become the pink double heart one too -.-) I got really upset and thought he was talking to someone else, but then he also was mad because he thought I was talking… Read more »

Grey
Guest
Grey

Same! My boyfriend and I are still #1 for eachother, yet it still is gone with only a smiley face. Sucks like hell.

Radhika
Guest
Radhika

I want the red heart back:(

Danni
Guest
Danni

I’ve lost the red heart too. But at 5am there was a yellow heart but it’s gone now too!

Shelly
Guest
Shelly

I snapchat the same person everyday. Where did our hearts go?

Sean
Guest
Sean

I’m 101 days strong with a female favourite of mine and today we lost our 2 pink hearts, despite being each others number 1.
It seems like the significance of ‘best friends’ Snapchat once put forward has now been discarded.

Damn you to hell Snapchat!

Sophie
Guest
Sophie

I had two pink hearts and now they’re also gone, even though we are still eachothers best friends?

Put the hearts back :(
Guest
Put the hearts back :(

Why did the hearts disappear? It was so sad when the two pink hearts disappeared yesterday from my boyfriend’s name..

Kymars
Guest
Kymars

I had a red heart with my boyfriend up until yesterday – we were probably on the third week of being BFFs – and today I wake up and it’s yellow. He told me we lost the heart last night even though we snapped each other the most, as usual. A few hours later today, despite not snapping anyone but him, heart was gone completely. Not even yellow. It’s just gone.

SeLua
Guest
SeLua

The same happened to me just today, me and bestie had 💕 just for 3 days and suddenly it disappeared, i got upset I mean we both still have 77 days streak but we only have 😊 and the one with fire. I got real upset I have worked soo hard for it and then it dissapears in a damn second ;/😢😭

Kymars
Guest
Kymars

I had a red heart with my boyfriend up until yesterday and today I wake up and it’s yellow. He told me we lost the heart last night even though we snapped each other the most, as usual. A few hours later today, despite not snapping anyone but him, heart was gone completely. Not even yellow. It’s just gone.

v
Guest
v

i’ve had a streak with my best friend for 190 days and we just have the streak/fire emoji and best friend emoji on each other’s snapchats

Calveeno
Guest
Calveeno

Same. Ragin

J
Guest
J

Me and my #1 had the double pink hearts (best friend for 2 months) and now it’s suddenly gone even though we’re still each other’s #1. I am literally so upset, snapchat needs to maintain its system better and restore our hearts ASAP.

leah
Guest
leah

FR OMG THAT IS SO ANNOYING I WANT IT BACK!

Chelsea
Guest
Chelsea

My red heart disappeared yesterday. Then I got my yellow one back, on another friend. Now I have no hearts. Frustrated!!!

Bob
Guest
Bob

Yeah my 2 hearts are gone too, what gives?

Hormonal Lady
Guest
Hormonal Lady

I was on a 49? snap chat streak with my mate and its now gone even though we have snap chatted each other everday! We also had the ❤️ taken away too… So now it looks shit! Disappointed ! What’s the point in putting the function in the app just to take it away!?

Maddy
Guest

THIS IS BULLSHIT! WHERE IS MY HEART????????? WHAT THE DAMN HELL

Clinty Mente
Guest
Clinty Mente

My relationship goals are crushed ??

jack
Guest
jack

Me too,two pink hearts are gone and we chat all day today and yesterday..dont get it.

Wessley
Guest
Wessley

Just recieved a text from my girlfriend and she is highly ticked that the hearts are gone. She thinks at I’ve been snapping other women and won’t be satisfied until our red heart is back.

Ray
Guest
Ray

So how can we change them now ?

Kai
Guest
Kai

@SnapchatSupport on Twitter

Did your ? suddenly become ??? No worries, we are aware of an issue with Friend Emojis and working on a fix!

sc
Guest
sc

Anyone have their red/pink heart turn into a best friend smiley face? Woke up to find this. Just wondering if anyone else had theirs change instead of just gone completely. No one else is a heart, and only 2 other people remain smiley faces too. Please let me know!

sashac
Guest
sashac

Did anyone else’s heart turn into a best friend smiley face overnight? Just wondering, no one is mentioning it. I have no other hearts but 2 other smiley faces that remained the same. Please let me know!

christy
Guest
christy

this is gross. I cannot believe that SNAPCHAT would EVER take away my hearts. I am DISGUSTED at the lack of upkeep concerning the most essential component of this app.

Chris
Guest
Chris

I was on a 87 day snap streak with my girlfriend with a ❤️ Red heart and now it’s gone and we’re still each other’s #1 friend… THEY NEED TO RESTORE THE HEARTS BACK IT LOOKS TERRIBLE WITHOUT THEM!!!!!! 🙁

vincent
Guest
vincent

same happened to myself, had a heart for pretty much 2 months and it just disappeared this morning when we snap chat only to each other mostly.

Roth
Guest
Roth

First world problems..

Cam
Guest
Cam

My BF said she hated me after she saw the hearts missing. Threatened me too and jumped to conclusions and then when we found out about this she said “shhhh dont speak” please help me snapchat

Colin
Guest
Colin

This is *unacceptable.* My girlfriend this morning was devastated that our double-hearts disappeared – double hearts, I might add, which we should have earned two months ago.

She was worried I had Snap-moved on to someone else. I reassured her, but this was still a tragic loss. Our hearts and our streak signify our love for each other.

Bring it back, Snapchat. You have to fix this. You have a responsibility to make this right.

Rachel
Guest
Rachel

ALERT ALERT:

MY ❤️ JUST REAPPEARED. ALL FAITH IN SNAPCHAT RESTORED!

nic
Guest
nic

how long did it take for your heart to reappear?

Dr. Thinksheknows
Guest
Dr. Thinksheknows

This shit seemed to happen to alot of people. Its obviously just a fail in the snapchat system or they just removed it on purpose. I think we will all get it back thought…

Mery
Guest
Mery

I want the scary things back

Snap streak
Guest
Snap streak

Me and my best friend had an 76 days streak with the red heart obvs. And this morning our streak disappeared. The red is still there but the streak disappeared! This is so bad! We worked so hard for it! We snappef every single day so idk how it disappeared! SC THIS BETTER BE A GLITCH!

Ano
Guest
Ano

Still missing The heart!!!

kailey
Guest

MY HEART is GONE! WTH

Kaitlyn
Guest
Kaitlyn

My red heart turned yellow yesterday and now today the heart disappeared all together ?

Hanna kacey
Guest
Hanna kacey

Me and my friend were at 70?❤️ and we snapchatted everyday, all day. It’s now gone and I have no idea why. It just disappeared

Sam
Guest
Sam

Me and my best friend had a gold heart were each other’s first. My best doesn’t really use snapchat that much but I send the most snapchats to my best friend. I woke up this morning with the heart gone and a smirk next to my best friends name and my best friend isn’t even my first anymore but I’m his first. Idk how this is possible if I send the most snaps too only him

Tom
Guest
Tom

87 day snapstreak disappears in the process of me sending my girlfriend snapchats… Beyond pissed off.

Rishan
Guest
Rishan

147 days with my cousin just disappeared…then the next day the rest of my streaks disappeared…what the heck happened?! I NEED ANSWERS SWAY!!

Caitlin
Guest
Caitlin

I had a 45 day snap streak going with a heart beside it and we didn’t miss a day, and it disappeared!!! We usually snapchat in the morning, but the day it disappeared was when we did at like 6pm. Where did it go? ?

Frank
Guest
Frank

Ok so i had two pink hearts with one of my friends on snapchat and now its gone? like we still are eachothers #1 best friend i dont get it

ghghghg
Guest
ghghghg

amen

Tape
Guest

The same thing happened to me, with the ? And it’s me just the smiley face ?

Star
Guest
Star

Same!! My boyfriend and I losr our double heart .-.

Savannah Newsome
Guest
Savannah Newsome

Me and my boyfriend lost our double hearts and we’re still #1 best friends. What happened and when will we get it back

Maxwell
Guest
Maxwell

Exact same thing happend with me

dhwani shah
Guest
dhwani shah

Yes the same thing happened to me