Snapchat Stories Won’t Save in January 2017

We have received a number of contacts from Snapchat users stating that their Snapchat Stories are not saving in early January 2017. As of January 6th, there are still thousands of Snapchat users that are having trouble saving or downloading their stories into Memories. If you are having this issue comment below with your make and model phone and what operating system you are running.

Snapchat looks at the articles on our website so this issue should be fixed sometime within the next 24 to 48 hours. The more information you give us on the problem the quicker it can get fixed. When did your Snap Stories stop saving and what phone are you using?

Hopefully we can get this resolved sooner rather than later.


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Weeping Rose
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So my story stopped saving beginning from about two days ago, either the 3rd or the 4th of January. Also, at times I would press a snap to load or a story to load and even after it reads “tap to open” it continuously reloads or it just never opens.

My phone: Apple iOS and it’s an iPhone 5s.
Model #: ME343LL/A

Nancy Phan
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Nancy Phan

My phone has the same issue too.
I have a Samsung Galaxy S7. Model: SM-G930T